Goodwill... Or How To Piddle It Away

April 9, 2008

I will preface this post by saying that what happened below is entirely my fault. I made a mistake. I screwed up. I only have myself to blame for the fact that I'm out $300.

Three years ago I bought a shiny new Powerbook from a local store, Simply Computing. I bought an extended warranty on it, and the warranty came with a money-back guarantee if I showed up with the certificate within 2 weeks of its expiry. You guess where this is leading.

I goofed. I thought I had until April 19th. But I really only had until March 19th, and the final day on the certificate was April 3rd. The worst is last Thursday (the third), I meant to but forgot to check the certificate. So I went into the store today (the 8th - I was away all weekend), sheepishly holding out the documentation, in the perhaps vain hope that they might "forgive" a couple of days on either side. What's five days out of three years?

If you know me, you also know that I like sleek, shiny new technology. I've spent thousands of dollars on various geeky toys over the years. And I'll spend thousands more.

Simply Computing squandered an opportunity to extend me some goodwill and said, no, sorry, you missed out, see ya. Sure, they didn't have to be magnanimous, as it was entirely my error. But I'm feeling a bit put out. Silly irrational consumer. So that means that I don't ever have to shop there again.

One comment on “Goodwill... Or How To Piddle It Away”

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