... where is my $@ laptop battery?
I submitted my recall request August 26, the day after I heard about it. At the time, you said 4 to 6 weeks.
I called you in mid-October because I was going to a conference and needed the battery, and you said you'd put me on the critical list.
Your battery recall website now says batteries should ship in 7 to 9 business days.
It's now November 19. I've been waiting a full 12 weeks. 12 WEEKS!
12 weeks in which I can't use my computer in the way it's supposed to be used: as a mobile device.
And there's no battery in sight.
I love my Mac, but I am now officially pissed off. Especially since I paid for your vaunted extended warranty and nobody plans to compensate me for loss of use.
WHERE IS MY BATTERY?
Also posted on ganache.ca
[...] Also posted on katrinaarcher.com [...]
[...] Dear Apple… [...]