Dear Apple...

November 19, 2006

... where is my $&#@ laptop battery?

I submitted my recall request August 26, the day after I heard about it. At the time, you said 4 to 6 weeks.

I called you in mid-October because I was going to a conference and needed the battery, and you said you'd put me on the critical list.

Your battery recall website now says batteries should ship in 7 to 9 business days.

It's now November 19. I've been waiting a full 12 weeks. 12 WEEKS!

12 weeks in which I can't use my computer in the way it's supposed to be used: as a mobile device.

And there's no battery in sight.

I love my Mac, but I am now officially pissed off. Especially since I paid for your vaunted extended warranty and nobody plans to compensate me for loss of use.


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